Customer Service Representative
5.
0 Oklahoma City, OK Oklahoma City, OK Full-time Full-time $16 - $18 an hour $16 - $18 an hour 3 days ago 3 days ago 3 days ago Responsibilities for a Customer Service Representative:
Customer Support:
Provide courteous and efficient assistance to customers via various channels such as phone, email, chat, and social media.
Problem Resolution:
Address customer inquiries, complaints, and issues promptly and effectively, striving for first-call resolution whenever possible.
Product Knowledge:
Acquire and maintain a deep understanding of the company's products or services to offer accurate information and solutions to customers.
Communication:
Communicate clearly and professionally with customers, colleagues, and other departments to facilitate smooth issue resolution and information sharing.
Multitasking:
Handle multiple customer interactions simultaneously while maintaining quality and efficiency.
Adaptability:
Be flexible in handling various customer service tasks, including inquiries, order processing, returns, and technical support.
Documentation:
Accurately document customer interactions, issues, and resolutions in a CRM system for future reference and analysis.
Process Improvement:
Identify and recommend process improvements to enhance the customer experience and streamline support operations.
Time Management:
Manage time effectively to meet service-level agreements (SLAs) and ensure timely response to customer requests.
Conflict Resolution:
Resolve customer conflicts and challenging situations by empathizing, negotiating, and finding mutually beneficial solutions.
Feedback Collection:
Gather customer feedback and insights to provide input for product or service enhancements and improvements.
Cross-functional Collaboration:
Collaborate with other departments, such as sales, marketing, and technical teams, to ensure a seamless customer experience.
Qualifications for a Customer Service Representative:
Communication Skills:
Exceptional verbal and written communication skills to interact effectively with customers and team members.
Customer Focus:
A strong customer-centric approach with the ability to empathize with customers' needs and provide solutions.
Adaptability:
Flexibility to handle various customer service tasks and adapt to changing priorities and situations.
Problem-Solving:
Strong analytical and problem-solving skills to assess customer issues and find appropriate resolutions.
Technical Proficiency:
Familiarity with relevant customer service tools and software, including CRM systems, email, and chat platforms.
Empathy:
The capacity to understand and relate to customer emotions and experiences, ensuring a positive interaction.
Teamwork:
Willingness to work collaboratively with colleagues and contribute to a positive team environment.
Time Management:
Effective time management skills to prioritize tasks and meet SLAs.
Conflict Resolution:
The ability to handle and resolve conflicts and challenging customer interactions diplomatically.
Continuous Learning:
A commitment to staying updated on product knowledge, company policies, and customer service best practices.
Flexibility:
A willingness to adapt to changing work hours or schedules, including weekends and evenings, to meet customer needs in a 24/7 environment.
Candidates who possess the qualifications outlined above and are capable of effectively managing the associated responsibilities, all while upholding our core values of Dependability, Efficiency, Integrity, and Teamwork, are the ideal fits for our company.
These values are the bedrock of our organization, and individuals who embody them not only thrive within our team but also contribute significantly to our collective success.
We believe that candidates who bring together the skillset required for the role with a commitment to these values will excel in their positions, build strong customer relationships, and help us achieve our goals as a company.
Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour
Benefits:
Dental insurance Health insurance On-the-job training Paid time off Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Oklahoma City, OK Oklahoma City, OK Full-time Full-time $16 - $18 an hour $16 - $18 an hour 3 days ago 3 days ago 3 days ago Responsibilities for a Customer Service Representative:
Customer Support:
Provide courteous and efficient assistance to customers via various channels such as phone, email, chat, and social media.
Problem Resolution:
Address customer inquiries, complaints, and issues promptly and effectively, striving for first-call resolution whenever possible.
Product Knowledge:
Acquire and maintain a deep understanding of the company's products or services to offer accurate information and solutions to customers.
Communication:
Communicate clearly and professionally with customers, colleagues, and other departments to facilitate smooth issue resolution and information sharing.
Multitasking:
Handle multiple customer interactions simultaneously while maintaining quality and efficiency.
Adaptability:
Be flexible in handling various customer service tasks, including inquiries, order processing, returns, and technical support.
Documentation:
Accurately document customer interactions, issues, and resolutions in a CRM system for future reference and analysis.
Process Improvement:
Identify and recommend process improvements to enhance the customer experience and streamline support operations.
Time Management:
Manage time effectively to meet service-level agreements (SLAs) and ensure timely response to customer requests.
Conflict Resolution:
Resolve customer conflicts and challenging situations by empathizing, negotiating, and finding mutually beneficial solutions.
Feedback Collection:
Gather customer feedback and insights to provide input for product or service enhancements and improvements.
Cross-functional Collaboration:
Collaborate with other departments, such as sales, marketing, and technical teams, to ensure a seamless customer experience.
Qualifications for a Customer Service Representative:
Communication Skills:
Exceptional verbal and written communication skills to interact effectively with customers and team members.
Customer Focus:
A strong customer-centric approach with the ability to empathize with customers' needs and provide solutions.
Adaptability:
Flexibility to handle various customer service tasks and adapt to changing priorities and situations.
Problem-Solving:
Strong analytical and problem-solving skills to assess customer issues and find appropriate resolutions.
Technical Proficiency:
Familiarity with relevant customer service tools and software, including CRM systems, email, and chat platforms.
Empathy:
The capacity to understand and relate to customer emotions and experiences, ensuring a positive interaction.
Teamwork:
Willingness to work collaboratively with colleagues and contribute to a positive team environment.
Time Management:
Effective time management skills to prioritize tasks and meet SLAs.
Conflict Resolution:
The ability to handle and resolve conflicts and challenging customer interactions diplomatically.
Continuous Learning:
A commitment to staying updated on product knowledge, company policies, and customer service best practices.
Flexibility:
A willingness to adapt to changing work hours or schedules, including weekends and evenings, to meet customer needs in a 24/7 environment.
Candidates who possess the qualifications outlined above and are capable of effectively managing the associated responsibilities, all while upholding our core values of Dependability, Efficiency, Integrity, and Teamwork, are the ideal fits for our company.
These values are the bedrock of our organization, and individuals who embody them not only thrive within our team but also contribute significantly to our collective success.
We believe that candidates who bring together the skillset required for the role with a commitment to these values will excel in their positions, build strong customer relationships, and help us achieve our goals as a company.
Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour
Benefits:
Dental insurance Health insurance On-the-job training Paid time off Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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