Customer Asst Representative II
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4 Oklahoma County, OK Oklahoma County, OK Full-time Full-time 13 hours ago 13 hours ago 13 hours ago Job Posting Title Customer Asst Representative II Agency 978 OKLAHOMA TURNPIKE AUTHORITY Supervisory Organization Customer Svc Administration-Customer Service Administration Job Posting End Date (Continuous if Blank) November 22, 2023 Note:
Applications will be accepted until 11:
59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation Based on education and experience.
Job Description Position Overview This is a full-time position located in Oklahoma City, OK.
As a Customer Assistance Representative supporting the Customer Service Division, you will play a crucial role in delivering exceptional customer service and assisting with transportation-related issues.
Your responsibilities will involve computer-based tasks, phone interactions, and maintaining accurate customer records.
Primary Duties and Responsibilities Research and answer customer inquiries concerning PIKEPASS related state laws and policies in-person and over the phone.
Assist customers with payment and billing inquiries.
Take required information from customers through face-to-face interactions.
Edit and update customer accounts when required.
Research and respond to customer requests for publications and forms.
Returned Mail Review daily and remain up to date about information provided on the OTA/PIKEPASS/PIKENET web site.
All other duties as assigned.
Physical Demands and Work Environment This position works in a comfortable office setting with a computer for a large percentage of the workday.
The noise level in the work environment is usually mild.
Minimum Qualifications Minimum of one (1) year of call center experience; OR one (1) year of clerical office work experience plus two (2) years of customer service; OR an equivalent combination of education and experience, substituting thirty (30) semester hours of college for the required experience plus two (2) years of customer service.
Successful completion of the PIKEPASS Customer Assistance Representative Training Preferred Requirements, Special Skills or Knowledge Knowledge of methods and procedures concerning public contact; of telephone procedures; of spelling, punctuation and grammar; and of arithmetic.
Skill is required to operate various office equipment including computers.
Ability is required to work with customers; to gather data and facts; to keep records; and to communicate effectively, both orally and in writing.
Knowledge of current rules and regulations of PIKEPASS and OTA.
Benefits Highlights OTA is proud to provide a comprehensive benefits package designed to support our employees and their dependents.
Our benefits include:
Benefit allowance based on dependents that are covered on health insurance.
Several health, dental and vision options for both employees and employees
dependents.
11 paid Holidays, 15 days of Vacation and 15 days of Sick Leave per year.
Retirement Savings Plans.
Longevity Pay, based on the employee's years of service.
About OTA Partnering with others, we provide our customers with a choice of a safe, convenient, efficient, user-funded transportation network focusing on fiscal responsibility and promoting economic development.
OTA is an Equal Opportunity Employer.
Reasonable accommodation to individuals with disabilities may be provided upon request.
Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current State of Oklahoma employees must apply for open positions through their Workday account.
Go to Careers app on WD home screen>Click on 'Find Jobs-Internal State of Oklahoma'.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Oklahoma County, OK Oklahoma County, OK Full-time Full-time 13 hours ago 13 hours ago 13 hours ago Job Posting Title Customer Asst Representative II Agency 978 OKLAHOMA TURNPIKE AUTHORITY Supervisory Organization Customer Svc Administration-Customer Service Administration Job Posting End Date (Continuous if Blank) November 22, 2023 Note:
Applications will be accepted until 11:
59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation Based on education and experience.
Job Description Position Overview This is a full-time position located in Oklahoma City, OK.
As a Customer Assistance Representative supporting the Customer Service Division, you will play a crucial role in delivering exceptional customer service and assisting with transportation-related issues.
Your responsibilities will involve computer-based tasks, phone interactions, and maintaining accurate customer records.
Primary Duties and Responsibilities Research and answer customer inquiries concerning PIKEPASS related state laws and policies in-person and over the phone.
Assist customers with payment and billing inquiries.
Take required information from customers through face-to-face interactions.
Edit and update customer accounts when required.
Research and respond to customer requests for publications and forms.
Returned Mail Review daily and remain up to date about information provided on the OTA/PIKEPASS/PIKENET web site.
All other duties as assigned.
Physical Demands and Work Environment This position works in a comfortable office setting with a computer for a large percentage of the workday.
The noise level in the work environment is usually mild.
Minimum Qualifications Minimum of one (1) year of call center experience; OR one (1) year of clerical office work experience plus two (2) years of customer service; OR an equivalent combination of education and experience, substituting thirty (30) semester hours of college for the required experience plus two (2) years of customer service.
Successful completion of the PIKEPASS Customer Assistance Representative Training Preferred Requirements, Special Skills or Knowledge Knowledge of methods and procedures concerning public contact; of telephone procedures; of spelling, punctuation and grammar; and of arithmetic.
Skill is required to operate various office equipment including computers.
Ability is required to work with customers; to gather data and facts; to keep records; and to communicate effectively, both orally and in writing.
Knowledge of current rules and regulations of PIKEPASS and OTA.
Benefits Highlights OTA is proud to provide a comprehensive benefits package designed to support our employees and their dependents.
Our benefits include:
Benefit allowance based on dependents that are covered on health insurance.
Several health, dental and vision options for both employees and employees
dependents.
11 paid Holidays, 15 days of Vacation and 15 days of Sick Leave per year.
Retirement Savings Plans.
Longevity Pay, based on the employee's years of service.
About OTA Partnering with others, we provide our customers with a choice of a safe, convenient, efficient, user-funded transportation network focusing on fiscal responsibility and promoting economic development.
OTA is an Equal Opportunity Employer.
Reasonable accommodation to individuals with disabilities may be provided upon request.
Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current State of Oklahoma employees must apply for open positions through their Workday account.
Go to Careers app on WD home screen>Click on 'Find Jobs-Internal State of Oklahoma'.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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