Supervisory Medical Support Assistant
Oklahoma City, OK Oklahoma City, OK Full-time Full-time $58,008 - $75,414 a year $58,008 - $75,414 a year 9 hours ago 9 hours ago 9 hours ago Duties This announcement will be used to fill multiple vacancies for GS-8 Supervisory Medical Support Assistant (MSA), Oklahoma City VA Healthcare System, Care in the Community (CITC) department within Nursing Service.
The Supervisory MSA acts as front-line supervisor, technical expert, trainer/advisor, and partners with CITC clinical leadership as well as community providers and administrators.
The Supervisory MSA collaborates with a multidisciplinary team to facilitate care to veterans while following established directives and policies and participates in decision-making, policy development and resource planning for Medical Support Assistants.
The incumbent is required to work at a high degree of training, accuracy, initiative, and resourcefulness due to the nature of the daily work.
Major duties and responsibilities include (but are not limited to):
Plan/directs programs within the Care in the Community Service and has full supervisory responsibility for at least one subordinate Lead MSA and teams of Advanced MSAs.
Assigns and evaluates the work of subordinate staff; Evaluates employee performance and adherence to established policies, taking disciplinary action when necessary.
Resolves complex problems to ensure patient services are met.
Evaluates new products, equipment, and systems to make recommendations for improved operations.
Identifies educational or training needs; Recruits and selects staff to fill open vacancies.
Maintains full administrative and professional responsibility for planning and directing MSA activities.
Responsible for extracting and analyzing data to provide reports in support of performance measures to senior management.
Prepares and delivers performance evaluations and recommendations of awards and/or advancements.
Provides briefings to upper management/subordinates; implements staff development and training; prepares staff meeting and training agendas; facilitates staff meetings; develops performance standards, position descriptions, personal development plans.
Coaches/supports assigned staff, addresses concerns/resolves complaints from employees, consulting with Service Chief, Human Resources, and other resources as needed.
Hears and resolves complaints from patients/providers, coordinating appropriate actions needed to resolve the issues.
Forecasts resource and equipment needs and identifies risks impacting budgetary needs.
Maintains staffing and timekeeping records and compiles information for statistical reports Adheres to VHA policy regarding scheduling, consult management, and Integrated Veteran/Community Care guidelines and Directives; attends recurring VISN and National calls, shares and implements policy changes and action items.
Keeps Service Chief advised as to issues with staff, resources, departmental concerns.
Reviews and maintains employee competency folders.
Demonstrates tactful and effective communication both oral and written.
Demonstrates advanced knowledge of the technical health care process.
Assists with contacting Veterans by telephone to explain pending or new consult requests/orders.
Ensures Veteran appointments are made with community providers of Veteran's choice as appropriate, based on current access and regulations.
Utilizes automated tracking tools as well as computers to perform a wide variety of recordkeeping, correspondence, and tracking operations is required.
Skilled in data entry to manipulate and correct information in various databases or records.
Responsible for incorporating training and education modules into teams and ensures integration of new guidance into performance standards.
Oversees adoption and utilization of new tools, technologies, and SOPs into staff and facility work plan.
Maintain skills and ability to perform the varied and complex duties of the Advanced Medical Support Assistants in the Office of Community Care.
Work Schedule:
Full-Time, Monday through Friday; Various tours as agreed upon with the possibility of extended hours and weekends.
Functional Statement:
57979O Telework:
Not applicable.
Virtual:
This is not a virtual position.
Physical Requirements:
The work is usually sedentary, but it requires periods of walking, standing, and bending; employees may carry light items such as books, supplies, laptops, and other similar materials.
Financial Disclosure Report:
Not required.
NOTE:
Candidates must be willing to work weekends, irregular work hours and extended hours.
The candidate must be willing to be assigned to other related services and/or locations, if necessary.
Requirements Conditions of Employment You must be a U.
S.
Citizen to apply for this job.
Designated and/or random drug testing may be required.
Selective Service Registration is required for males born after 12/31/1959.
You may be required to serve a probationary period.
Subject to a background/security investigation.
Must be proficient in written and spoken English.
Selected applicants will be required to complete an online onboarding process.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See Additional Information below for details.
Qualifications Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience and Education:
(1) Experience - Six months experience of clerical, office, customer service , or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2) Education - One year above high school; or (3) Experience/Education - Equivalent combination of experience and education.
English Language Proficiency:
MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
Supervisory Medical Support Assistant Grade Determinations:
For Supervisory Medical Support Assistant, GS-8:
One year of experience at or equivalent to the next lower grade level GS-7.
In addition to the Basic Requirements defined above, the incumbent must demonstrate the following KSAs:
Experience.
One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.
Assignment.
Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics.
They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.
Assignments at this level include, but are not limited to:
evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary.
The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities.
Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures.
For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time Demonstrated Knowledge, Skills, and Abilities.
Candidates must demonstrate all of the KSAs below:
Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
Ability to provide briefings, orientations, staff development, and training in a patient support setting .
Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
Advanced knowledge of managing or leading patient support staff in a clinic.
This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
References:
For additional information, please refer to VA Handbook 5005, Part II, Appendix G45 Medical Support Assistant Qualification Standards, GS-0679, dated August 1, 2019.
This can be found in the local Human Resources Office or electronically at https:
//www.
va.
gov/vapubs/.
The full performance level of this vacancy is GS-8.
Physical Requirements:
The work performed is predominately clerical in nature and requires no special physical standards.
The work is usually performed in an office setting, working with others and/or alone.
As typical in an office setting, there is the possibility for multiple distractions from normal operating functions and the incumbent is expected to be able to physically perform the duties of the position, aides permitted (which may include walking, sitting, standing, reaching, and bending.
) The work may also include the need for light lifting and carrying (under 15 lbs.
) of work materials (i.
e.
:
books, binders, papers, etc.
).
Notes About Supervisory Medical Support Assistant Grade Determinations:
The Supervisory Medical Support Assistant position requires one year of experience at or equivalent to the next lower grade level GS-7 (Lead Medical Support Assistant).
The information below further explains assignments and qualifications performed at the GS-7 level.
For a complete listing of all positions in the Medical Support Assistant career track, refer to VA Handbook 5005, Part II, Appendix G45 Medical Support Assistant Qualification Standards, GS-0679, dated August 1, 2019:
https:
//www.
va.
gov/vapubs/.
Education IMPORTANT:
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note:
Only education or degrees recognized by the U.
S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here:
http:
//ope.
ed.
gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit:
http:
//www.
ed.
gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.
html.
Additional information IMPORTANT NOTICE:
This announcement will be used to fill multiple vacancies.
This position is in the Care in the Community (CITC) department within Nursing Service at the Oklahoma City VA Health Care System.
Receiving Service Credit or Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service.
This credited service can be used in determining the rate at which they earn annual leave.
Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Pandemic Telework Program:
Due to COVID-19, the VA is currently in an expanded telework posture.
If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area.
Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement.
Management officials will provide information about returning to the official, pre-pandemic worksite, when applicable.
At that time, you may be eligible to request to continue to telework depending upon the terms of your organization's telework policy and the duties of the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply.
The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Veterans and Transitioning Service Members:
Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.
WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Your application, resume, C.
V.
, and/or supporting documentation will be verified.
Please follow all instructions carefully.
Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.
g.
, on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members:
Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
To apply for this position, you must provide a complete Application Package which includes:
Resume Current SF-50 (Notification of Personnel Action) if applicable, for current/former federal employees (read notes below) NOTES - Your resume (and/or curriculum vitae) must include the following information for each job listed:
Job Title Pay Plan and Grades/Step Held (for Federal positions) Duties:
Please be as detailed as possible.
We recommend that you include information directly related to the position to which you are applying.
Good examples of pertinent information can be found in the Duties and Qualifications sections of the announcement.
If you have performed any of those duties or have any of that experience, we are looking for examples of that experience on your resume.
We make no assumptions regarding experience.
Experience and duties must be listed on the resume; under the position in which they were performed; at the proper grade level; in order to count towards qualifications.
Month & Year start/end dates:
(e.
g.
, June 2007 to April 2008) Full-time or Part-time status:
(include hours worked per week for ALL positions) SF 50, Notification of Personnel Action:
Submit your most current SF-50.
If you are a current or former Federal employee (VA or any other Federal Agency) your SF 50 must be provided.
Please be aware - An SF 50 showing your time-in-grade eligibility/length of experience/tenure must be submitted with your application materials.
If the most recent SF 50 has an effective date within the past year, it may not clearly demonstrate you possess one-year of specialized experience, as required by the announcement.
In this instance, you must provide an additional SF-50 that clearly demonstrates one-year of specialized experience.
Award SF 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
Examples of additional/appropriate SF-50's include:
Within grade increases at the highest grade held; or Promotions with an effective date more than one year old; or SF-50's at the highest grade held with an effective date more than one year old.
The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position.
Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF 50's (current/former Federal employees), etc.
Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) Other (1) Proof of Marriage Status Resume Separation Notice (RIF) SF-15 Transcript NOTE:
Waiver of Veterans Preference for Occupational Series GS-0679 Although hybrid title 38 occupations follow title 5 Veterans' preference rules, as required by the Merit Systems Protection Board (Graves v.
VA, 117 M.
S.
P.
R.
697 (2012)), 38 U.
S.
C.
7412 waives the requirement to apply Veterans' preference to external applicants for appointments made during the fiscal year to hybrid title 38 occupations among those reported to have the largest staffing shortages.
Veterans Preference has been waived for the GS-0679 Occupational Series through September 30, 2023 Reference:
OFFICE OF THE CHIEF HUMAN CAPITAL OFFICER (OCHCO) BULLETIN.
Annual Determination of Staffing Shortages:
Dated September 30, 2022.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply All applicants are encouraged to apply online.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section.
The complete application package must be submitted by 11:
59 PM (EST) on the closing date of the announcement to receive consideration.
To preview the questionnaire click https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12060384 1.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account.
Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2.
Click Submit My Answers to submit your application package.
NOTE:
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, https:
//my.
usajobs.
gov/Account/Login, select the Application Status link and then select the More Information link for this position.
The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.
You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
RESUME REMINDER- Your resume must include the following information for each job listed:
Job Title Duties (be as detailed as possible) Month & Year start/end dates (e.
g.
June 2007 to April 2008) Full-time or Part-time status (include hours worked per week for all positions, regardless of Full or Part-time status) Series and Grade, if applicable, for all Federal positions you have held.
Please be aware that your answers will be verified against information provided on your resume.
Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
Recommended:
Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications.
To ensure you receive appropriate consideration, please list the duties you performed under each individual job title.
If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy.
We cannot make assumptions regarding your qualifications.
Agency contact information Jennifer Nace Phone 720-857-5910 Email email protected Address Oklahoma City VA Health Care System 921 Northeast 13th Street Oklahoma City, OK 73104 US Next steps Applicants are evaluated to ensure qualification and eligibility requirements are met prior to submitting their resume.
Applications are reviewed after the announcement closes.
Once your online application is submitted you will receive a confirmation notification by email.
We will review applications to ensure qualification and eligibility requirements are met.
After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
Referred applicants may be contacted directly by the hiring office for an interview.
All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications.
Information regarding your application status can be found in the USAJobs Help Center.
NOTE:
Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons.
Wearing a face mask is required when an exemption to the influenza vaccination has been granted.
HCP in violation of this directive may face disciplinary action up to and including removal from federal service.
HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties.
VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities.
HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities.
HPTs may be paid or unpaid and include residents, interns, fellows and students.
HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents To apply for this position, you must provide a complete Application Package which includes:
Resume Current SF-50 (Notification of Personnel Action) if applicable, for current/former federal employees (read notes below) NOTES - Your resume (and/or curriculum vitae) must include the following information for each job listed:
Job Title Pay Plan and Grades/Step Held (for Federal positions) Duties:
Please be as detailed as possible.
We recommend that you include information directly related to the position to which you are applying.
Good examples of pertinent information can be found in the Duties and Qualifications sections of the announcement.
If you have performed any of those duties or have any of that experience, we are looking for examples of that experience on your resume.
We make no assumptions regarding experience.
Experience and duties must be listed on the resume; under the position in which they were performed; at the proper grade level; in order to count towards qualifications.
Month & Year start/end dates:
(e.
g.
, June 2007 to April 2008) Full-time or Part-time status:
(include hours worked per week for ALL positions) SF 50, Notification of Personnel Action:
Submit your most current SF-50.
If you are a current or former Federal employee (VA or any other Federal Agency) your SF 50 must be provided.
Please be aware - An SF 50 showing your time-in-grade eligibility/length of experience/tenure must be submitted with your application materials.
If the most recent SF 50 has an effective date within the past year, it may not clearly demonstrate you possess one-year of specialized experience, as required by the announcement.
In this instance, you must provide an additional SF-50 that clearly demonstrates one-year of specialized experience.
Award SF 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
Examples of additional/appropriate SF-50's include:
Within grade increases at the highest grade held; or Promotions with an effective date more than one year old; or SF-50's at the highest grade held with an effective date more than one year old.
The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position.
Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF 50's (current/former Federal employees), etc.
Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) Other (1) Proof of Marriage Status Resume Separation Notice (RIF) SF-15 Transcript NOTE:
Waiver of Veterans Preference for Occupational Series GS-0679 Although hybrid title 38 occupations follow title 5 Veterans' preference rules, as required by the Merit Systems Protection Board (Graves v.
VA, 117 M.
S.
P.
R.
697 (2012)), 38 U.
S.
C.
7412 waives the requirement to apply Veterans' preference to external applicants for appointments made during the fiscal year to hybrid title 38 occupations among those reported to have the largest staffing shortages.
Veterans Preference has been waived for the GS-0679 Occupational Series through September 30, 2023 Reference:
OFFICE OF THE CHIEF HUMAN CAPITAL OFFICER (OCHCO) BULLETIN.
Annual Determination of Staffing Shortages:
Dated September 30, 2022.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help This job is open to The public U.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Clarification from the agency Open to all U.
S.
Citizens.
1st Consideration will be given to those eligible for CTAP/ICTAP .
Estimated Salary: $20 to $28 per hour based on qualifications.
The Supervisory MSA acts as front-line supervisor, technical expert, trainer/advisor, and partners with CITC clinical leadership as well as community providers and administrators.
The Supervisory MSA collaborates with a multidisciplinary team to facilitate care to veterans while following established directives and policies and participates in decision-making, policy development and resource planning for Medical Support Assistants.
The incumbent is required to work at a high degree of training, accuracy, initiative, and resourcefulness due to the nature of the daily work.
Major duties and responsibilities include (but are not limited to):
Plan/directs programs within the Care in the Community Service and has full supervisory responsibility for at least one subordinate Lead MSA and teams of Advanced MSAs.
Assigns and evaluates the work of subordinate staff; Evaluates employee performance and adherence to established policies, taking disciplinary action when necessary.
Resolves complex problems to ensure patient services are met.
Evaluates new products, equipment, and systems to make recommendations for improved operations.
Identifies educational or training needs; Recruits and selects staff to fill open vacancies.
Maintains full administrative and professional responsibility for planning and directing MSA activities.
Responsible for extracting and analyzing data to provide reports in support of performance measures to senior management.
Prepares and delivers performance evaluations and recommendations of awards and/or advancements.
Provides briefings to upper management/subordinates; implements staff development and training; prepares staff meeting and training agendas; facilitates staff meetings; develops performance standards, position descriptions, personal development plans.
Coaches/supports assigned staff, addresses concerns/resolves complaints from employees, consulting with Service Chief, Human Resources, and other resources as needed.
Hears and resolves complaints from patients/providers, coordinating appropriate actions needed to resolve the issues.
Forecasts resource and equipment needs and identifies risks impacting budgetary needs.
Maintains staffing and timekeeping records and compiles information for statistical reports Adheres to VHA policy regarding scheduling, consult management, and Integrated Veteran/Community Care guidelines and Directives; attends recurring VISN and National calls, shares and implements policy changes and action items.
Keeps Service Chief advised as to issues with staff, resources, departmental concerns.
Reviews and maintains employee competency folders.
Demonstrates tactful and effective communication both oral and written.
Demonstrates advanced knowledge of the technical health care process.
Assists with contacting Veterans by telephone to explain pending or new consult requests/orders.
Ensures Veteran appointments are made with community providers of Veteran's choice as appropriate, based on current access and regulations.
Utilizes automated tracking tools as well as computers to perform a wide variety of recordkeeping, correspondence, and tracking operations is required.
Skilled in data entry to manipulate and correct information in various databases or records.
Responsible for incorporating training and education modules into teams and ensures integration of new guidance into performance standards.
Oversees adoption and utilization of new tools, technologies, and SOPs into staff and facility work plan.
Maintain skills and ability to perform the varied and complex duties of the Advanced Medical Support Assistants in the Office of Community Care.
Work Schedule:
Full-Time, Monday through Friday; Various tours as agreed upon with the possibility of extended hours and weekends.
Functional Statement:
57979O Telework:
Not applicable.
Virtual:
This is not a virtual position.
Physical Requirements:
The work is usually sedentary, but it requires periods of walking, standing, and bending; employees may carry light items such as books, supplies, laptops, and other similar materials.
Financial Disclosure Report:
Not required.
NOTE:
Candidates must be willing to work weekends, irregular work hours and extended hours.
The candidate must be willing to be assigned to other related services and/or locations, if necessary.
Requirements Conditions of Employment You must be a U.
S.
Citizen to apply for this job.
Designated and/or random drug testing may be required.
Selective Service Registration is required for males born after 12/31/1959.
You may be required to serve a probationary period.
Subject to a background/security investigation.
Must be proficient in written and spoken English.
Selected applicants will be required to complete an online onboarding process.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See Additional Information below for details.
Qualifications Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience and Education:
(1) Experience - Six months experience of clerical, office, customer service , or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2) Education - One year above high school; or (3) Experience/Education - Equivalent combination of experience and education.
English Language Proficiency:
MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
Supervisory Medical Support Assistant Grade Determinations:
For Supervisory Medical Support Assistant, GS-8:
One year of experience at or equivalent to the next lower grade level GS-7.
In addition to the Basic Requirements defined above, the incumbent must demonstrate the following KSAs:
Experience.
One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.
Assignment.
Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics.
They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.
Assignments at this level include, but are not limited to:
evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary.
The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities.
Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures.
For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time Demonstrated Knowledge, Skills, and Abilities.
Candidates must demonstrate all of the KSAs below:
Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
Ability to provide briefings, orientations, staff development, and training in a patient support setting .
Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
Advanced knowledge of managing or leading patient support staff in a clinic.
This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
References:
For additional information, please refer to VA Handbook 5005, Part II, Appendix G45 Medical Support Assistant Qualification Standards, GS-0679, dated August 1, 2019.
This can be found in the local Human Resources Office or electronically at https:
//www.
va.
gov/vapubs/.
The full performance level of this vacancy is GS-8.
Physical Requirements:
The work performed is predominately clerical in nature and requires no special physical standards.
The work is usually performed in an office setting, working with others and/or alone.
As typical in an office setting, there is the possibility for multiple distractions from normal operating functions and the incumbent is expected to be able to physically perform the duties of the position, aides permitted (which may include walking, sitting, standing, reaching, and bending.
) The work may also include the need for light lifting and carrying (under 15 lbs.
) of work materials (i.
e.
:
books, binders, papers, etc.
).
Notes About Supervisory Medical Support Assistant Grade Determinations:
The Supervisory Medical Support Assistant position requires one year of experience at or equivalent to the next lower grade level GS-7 (Lead Medical Support Assistant).
The information below further explains assignments and qualifications performed at the GS-7 level.
For a complete listing of all positions in the Medical Support Assistant career track, refer to VA Handbook 5005, Part II, Appendix G45 Medical Support Assistant Qualification Standards, GS-0679, dated August 1, 2019:
https:
//www.
va.
gov/vapubs/.
Education IMPORTANT:
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note:
Only education or degrees recognized by the U.
S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here:
http:
//ope.
ed.
gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit:
http:
//www.
ed.
gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.
html.
Additional information IMPORTANT NOTICE:
This announcement will be used to fill multiple vacancies.
This position is in the Care in the Community (CITC) department within Nursing Service at the Oklahoma City VA Health Care System.
Receiving Service Credit or Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service.
This credited service can be used in determining the rate at which they earn annual leave.
Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Pandemic Telework Program:
Due to COVID-19, the VA is currently in an expanded telework posture.
If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area.
Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement.
Management officials will provide information about returning to the official, pre-pandemic worksite, when applicable.
At that time, you may be eligible to request to continue to telework depending upon the terms of your organization's telework policy and the duties of the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply.
The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Veterans and Transitioning Service Members:
Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.
WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Your application, resume, C.
V.
, and/or supporting documentation will be verified.
Please follow all instructions carefully.
Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.
g.
, on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members:
Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
To apply for this position, you must provide a complete Application Package which includes:
Resume Current SF-50 (Notification of Personnel Action) if applicable, for current/former federal employees (read notes below) NOTES - Your resume (and/or curriculum vitae) must include the following information for each job listed:
Job Title Pay Plan and Grades/Step Held (for Federal positions) Duties:
Please be as detailed as possible.
We recommend that you include information directly related to the position to which you are applying.
Good examples of pertinent information can be found in the Duties and Qualifications sections of the announcement.
If you have performed any of those duties or have any of that experience, we are looking for examples of that experience on your resume.
We make no assumptions regarding experience.
Experience and duties must be listed on the resume; under the position in which they were performed; at the proper grade level; in order to count towards qualifications.
Month & Year start/end dates:
(e.
g.
, June 2007 to April 2008) Full-time or Part-time status:
(include hours worked per week for ALL positions) SF 50, Notification of Personnel Action:
Submit your most current SF-50.
If you are a current or former Federal employee (VA or any other Federal Agency) your SF 50 must be provided.
Please be aware - An SF 50 showing your time-in-grade eligibility/length of experience/tenure must be submitted with your application materials.
If the most recent SF 50 has an effective date within the past year, it may not clearly demonstrate you possess one-year of specialized experience, as required by the announcement.
In this instance, you must provide an additional SF-50 that clearly demonstrates one-year of specialized experience.
Award SF 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
Examples of additional/appropriate SF-50's include:
Within grade increases at the highest grade held; or Promotions with an effective date more than one year old; or SF-50's at the highest grade held with an effective date more than one year old.
The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position.
Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF 50's (current/former Federal employees), etc.
Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) Other (1) Proof of Marriage Status Resume Separation Notice (RIF) SF-15 Transcript NOTE:
Waiver of Veterans Preference for Occupational Series GS-0679 Although hybrid title 38 occupations follow title 5 Veterans' preference rules, as required by the Merit Systems Protection Board (Graves v.
VA, 117 M.
S.
P.
R.
697 (2012)), 38 U.
S.
C.
7412 waives the requirement to apply Veterans' preference to external applicants for appointments made during the fiscal year to hybrid title 38 occupations among those reported to have the largest staffing shortages.
Veterans Preference has been waived for the GS-0679 Occupational Series through September 30, 2023 Reference:
OFFICE OF THE CHIEF HUMAN CAPITAL OFFICER (OCHCO) BULLETIN.
Annual Determination of Staffing Shortages:
Dated September 30, 2022.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply All applicants are encouraged to apply online.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section.
The complete application package must be submitted by 11:
59 PM (EST) on the closing date of the announcement to receive consideration.
To preview the questionnaire click https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12060384 1.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account.
Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2.
Click Submit My Answers to submit your application package.
NOTE:
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, https:
//my.
usajobs.
gov/Account/Login, select the Application Status link and then select the More Information link for this position.
The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.
You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
RESUME REMINDER- Your resume must include the following information for each job listed:
Job Title Duties (be as detailed as possible) Month & Year start/end dates (e.
g.
June 2007 to April 2008) Full-time or Part-time status (include hours worked per week for all positions, regardless of Full or Part-time status) Series and Grade, if applicable, for all Federal positions you have held.
Please be aware that your answers will be verified against information provided on your resume.
Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
Recommended:
Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications.
To ensure you receive appropriate consideration, please list the duties you performed under each individual job title.
If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy.
We cannot make assumptions regarding your qualifications.
Agency contact information Jennifer Nace Phone 720-857-5910 Email email protected Address Oklahoma City VA Health Care System 921 Northeast 13th Street Oklahoma City, OK 73104 US Next steps Applicants are evaluated to ensure qualification and eligibility requirements are met prior to submitting their resume.
Applications are reviewed after the announcement closes.
Once your online application is submitted you will receive a confirmation notification by email.
We will review applications to ensure qualification and eligibility requirements are met.
After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
Referred applicants may be contacted directly by the hiring office for an interview.
All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications.
Information regarding your application status can be found in the USAJobs Help Center.
NOTE:
Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons.
Wearing a face mask is required when an exemption to the influenza vaccination has been granted.
HCP in violation of this directive may face disciplinary action up to and including removal from federal service.
HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties.
VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities.
HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities.
HPTs may be paid or unpaid and include residents, interns, fellows and students.
HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents To apply for this position, you must provide a complete Application Package which includes:
Resume Current SF-50 (Notification of Personnel Action) if applicable, for current/former federal employees (read notes below) NOTES - Your resume (and/or curriculum vitae) must include the following information for each job listed:
Job Title Pay Plan and Grades/Step Held (for Federal positions) Duties:
Please be as detailed as possible.
We recommend that you include information directly related to the position to which you are applying.
Good examples of pertinent information can be found in the Duties and Qualifications sections of the announcement.
If you have performed any of those duties or have any of that experience, we are looking for examples of that experience on your resume.
We make no assumptions regarding experience.
Experience and duties must be listed on the resume; under the position in which they were performed; at the proper grade level; in order to count towards qualifications.
Month & Year start/end dates:
(e.
g.
, June 2007 to April 2008) Full-time or Part-time status:
(include hours worked per week for ALL positions) SF 50, Notification of Personnel Action:
Submit your most current SF-50.
If you are a current or former Federal employee (VA or any other Federal Agency) your SF 50 must be provided.
Please be aware - An SF 50 showing your time-in-grade eligibility/length of experience/tenure must be submitted with your application materials.
If the most recent SF 50 has an effective date within the past year, it may not clearly demonstrate you possess one-year of specialized experience, as required by the announcement.
In this instance, you must provide an additional SF-50 that clearly demonstrates one-year of specialized experience.
Award SF 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
Examples of additional/appropriate SF-50's include:
Within grade increases at the highest grade held; or Promotions with an effective date more than one year old; or SF-50's at the highest grade held with an effective date more than one year old.
The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position.
Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF 50's (current/former Federal employees), etc.
Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) Other (1) Proof of Marriage Status Resume Separation Notice (RIF) SF-15 Transcript NOTE:
Waiver of Veterans Preference for Occupational Series GS-0679 Although hybrid title 38 occupations follow title 5 Veterans' preference rules, as required by the Merit Systems Protection Board (Graves v.
VA, 117 M.
S.
P.
R.
697 (2012)), 38 U.
S.
C.
7412 waives the requirement to apply Veterans' preference to external applicants for appointments made during the fiscal year to hybrid title 38 occupations among those reported to have the largest staffing shortages.
Veterans Preference has been waived for the GS-0679 Occupational Series through September 30, 2023 Reference:
OFFICE OF THE CHIEF HUMAN CAPITAL OFFICER (OCHCO) BULLETIN.
Annual Determination of Staffing Shortages:
Dated September 30, 2022.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help This job is open to The public U.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Clarification from the agency Open to all U.
S.
Citizens.
1st Consideration will be given to those eligible for CTAP/ICTAP .
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
