2023-2024 Client Support Helpdesk Technician
Oklahoma City, OK Oklahoma City, OK Estimated:
$36.
1K - $45.
6K a year Estimated:
$36.
1K - $45.
6K a year 9 days ago 9 days ago 9 days ago JobID:
13096 Position Type:
ProTech (Non-Certified) Date Posted:
8/4/2023 Location:
OKCPS Central Office Reports To:
Client Services Director Department:
Information Technology Number of Days:
248 Compensation:
Schedule 909 Overtime Status:
Non-Exempt Client Support Helpdesk Technician Position
Summary:
As a member of a multi-person team, this position will be primarily responsible in providing first line technical support via phone and email and a variety of remote tools.
Such tasks include but are not limited to:
Respond to all inbound client communications including:
alerts, emails, phone calls within set timeframe.
Accurately record all information regarding end user incidents or requests into an Incident Tracking system Where first call resolution is not possible, escalate as appropriate.
Manage and maintain client specific Knowledge Databases.
Perform account administration tasks using Active Directory Users and Computers.
Other responsibilities as directed by the Supervisor, Client Services.
Education:
Minimum High School diploma or GED equivalent
Experience:
A minimum of 1-3 years experience in a Service Desk or Client Support role.
Proficient in Microsoft Office Applications, Windows 10, IE,Chrome, and Firefox browsers Experience with Active Directory, Network Printing, and Remote Control Tools.
Experience with common software and hardware.
Outstanding customer service and interpersonal skills.
Ability to work both independently as well as part of a team environment.
Ability to communicate clearly with technical and non-technical audiences, both verbally and written.
Ability to maintain composure under pressure.
Excellent organizational skills and ability to prioritize tasks among many competing requests.
Specific Training/Skills:
iOS, Chrome book and Mobile Device Management knowledge a plus Physical Requirements:
Must be able to lift 30 Pounds Must have a valid driver's license Email To A Friend Print Version.
Estimated Salary: $20 to $28 per hour based on qualifications.
$36.
1K - $45.
6K a year Estimated:
$36.
1K - $45.
6K a year 9 days ago 9 days ago 9 days ago JobID:
13096 Position Type:
ProTech (Non-Certified) Date Posted:
8/4/2023 Location:
OKCPS Central Office Reports To:
Client Services Director Department:
Information Technology Number of Days:
248 Compensation:
Schedule 909 Overtime Status:
Non-Exempt Client Support Helpdesk Technician Position
Summary:
As a member of a multi-person team, this position will be primarily responsible in providing first line technical support via phone and email and a variety of remote tools.
Such tasks include but are not limited to:
Respond to all inbound client communications including:
alerts, emails, phone calls within set timeframe.
Accurately record all information regarding end user incidents or requests into an Incident Tracking system Where first call resolution is not possible, escalate as appropriate.
Manage and maintain client specific Knowledge Databases.
Perform account administration tasks using Active Directory Users and Computers.
Other responsibilities as directed by the Supervisor, Client Services.
Education:
Minimum High School diploma or GED equivalent
Experience:
A minimum of 1-3 years experience in a Service Desk or Client Support role.
Proficient in Microsoft Office Applications, Windows 10, IE,Chrome, and Firefox browsers Experience with Active Directory, Network Printing, and Remote Control Tools.
Experience with common software and hardware.
Outstanding customer service and interpersonal skills.
Ability to work both independently as well as part of a team environment.
Ability to communicate clearly with technical and non-technical audiences, both verbally and written.
Ability to maintain composure under pressure.
Excellent organizational skills and ability to prioritize tasks among many competing requests.
Specific Training/Skills:
iOS, Chrome book and Mobile Device Management knowledge a plus Physical Requirements:
Must be able to lift 30 Pounds Must have a valid driver's license Email To A Friend Print Version.
Estimated Salary: $20 to $28 per hour based on qualifications.
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