Bank Operations Services Supervisor (Teller Manager)
OverviewAre you a people person? Be a First Citizens person.
Join our branch team and make a difference.
As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates.
A successful candidate will demonstrate:
Management Skills:
Capable of managing and developing members on a team to ensure operational soundness.
Customer Service Skills:
Demonstrates professionalism and empathy in customer interactions.
Processes teller transactions and other customer service requests.
Adaptability:
Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team.
Teamwork:
Strives to build strong working relationships with those on their team as well as cross-functional relationships.
Responsible for identifying and referring sales opportunities to the appropriate bank partner.
Flexibility:
Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks.
Influence:
Capable of building rapport with different personalities to drive positive results.
Facilitates customer awareness and education of bank capabilities, tools and resources.
Agility:
Able to process information and move quickly through problem resolution.
Communication Skills - Interpersonal:
Comfortab.
le and confident with proactively engaging in conversation with different audiences.
ResponsibilitiesThe essential functions of the job include, but are not necessarily limited to, the following:
Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures Research and resolve transaction/cash discrepancies Hiring, supervision, and performance management of service line associates Processing transactions accurately and efficiently Facilitating customer awareness and education of bank services, including digital banking capabilities Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs Qualifications Bachelor's Degree and 1 years of experience in bank operations OR High School Diploma or GED and 5 years of experience in bank operations Required Area of
Experience:
Management or supervisory experience in a retail banking environment Skill(s):
Financial literacy, Knowledge of retail banking products and services, Operations management Recommended Skills Adaptability Agility Commercial Banking Communication Curiosity Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Join our branch team and make a difference.
As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates.
A successful candidate will demonstrate:
Management Skills:
Capable of managing and developing members on a team to ensure operational soundness.
Customer Service Skills:
Demonstrates professionalism and empathy in customer interactions.
Processes teller transactions and other customer service requests.
Adaptability:
Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team.
Teamwork:
Strives to build strong working relationships with those on their team as well as cross-functional relationships.
Responsible for identifying and referring sales opportunities to the appropriate bank partner.
Flexibility:
Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks.
Influence:
Capable of building rapport with different personalities to drive positive results.
Facilitates customer awareness and education of bank capabilities, tools and resources.
Agility:
Able to process information and move quickly through problem resolution.
Communication Skills - Interpersonal:
Comfortab.
le and confident with proactively engaging in conversation with different audiences.
ResponsibilitiesThe essential functions of the job include, but are not necessarily limited to, the following:
Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures Research and resolve transaction/cash discrepancies Hiring, supervision, and performance management of service line associates Processing transactions accurately and efficiently Facilitating customer awareness and education of bank services, including digital banking capabilities Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs Qualifications Bachelor's Degree and 1 years of experience in bank operations OR High School Diploma or GED and 5 years of experience in bank operations Required Area of
Experience:
Management or supervisory experience in a retail banking environment Skill(s):
Financial literacy, Knowledge of retail banking products and services, Operations management Recommended Skills Adaptability Agility Commercial Banking Communication Curiosity Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
