Field Service Technician
The position of Field Service Technician will be based out of our Oklahoma City, OK location!Expected Starting Salary Range:
$65K - $85KDescription of the role:
At Rexel, we are helping our customers manage automation lifecycles, workforce skills gaps, and support needs thru creative services and solutions that help our customers stay productive.
Manufacturing is working through incredible changes and we provide the insight and support of navigating those changes.
If you are a motivated self-starter and have a passion for industrial automation and relationship building this is an exciting opportunity to do both.
The Industrial Field Service Engineer is responsible for providing on-site services that support process and discrete manufactures operations.
Specifically, services related to evaluating a customer's installed Rockwell Automation hardware, software, and networked equipment.
Supporting customer needs around those systems that include troubleshooting and modernizing outdated systems.
You will provide support for customers in various ways including programming, drive startups, improving system reliability, and troubleshooting emergency issues.
Supporting products that are deployed or designed in Rockwell software platforms such as RsLogix 5, 500, 5000, Stuido 5000, or FactoryTalk applications.
Position
Summary:
Technical Execute documented procedures on-site at customer facilities.
Perform onsite collection of current install base through site walk through and use of data collection tools in industrial manufacturing environment.
Demonstrate core competency around troubleshooting Rockwell Automation products and associated manufacturing technology Ability to read prints and documentation regarding a machine or process Ability to manage time between jobs and while on the job during a project or other engagement Ability to gather data for future projects that management can use to create a scope document for proposal Role Responsibilities Role Responsibilities Ability to drive utilization to target goals set by management Ability to work with sales on multiple customer engagements Communicate needs and issues with management to avoid problems before they arise Manage time in such a way that scheduling issues do not arise Ability to responds promptly to requests for support Ability to learn on the job and always be improving skills and abilities Work positively in a team based environment that is in continuous movement The information contained in this job description is intended to describe the essential job functions required of those assigned to this job.
It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job.
Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.
The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
Commercial Act as representative of Rexel while performing services on mission critical customer equipment and applications.
Develop Relationships with key customer stakeholders.
Present findings to technical and non-technical audiences.
Articulate the value of services offerings to customers during the lifecycle of the engagement Work with customers to determine customer problems, needs and goals thereby identifying opportunities for product and services that may be outside of the scope of your original engagement.
Document work activities in appropriate, professional report format Assist in the clarification and resolution of customer issues Minimum Qualifications and Requirements:
Associate of Science Degree in Engineering or Technology, or equivalent technological training (e.
g.
technological training received while serving in the military, or equivalent industry training).
Or Bachelor's Degree in Electrical Engineering, Industrial Engineering, Computer Science or Information Technology or related technology driven degree.
Understanding of safe work practices in an industrial environment including but not limited to utilization personal protective equipment as required.
Demonstrate strong interpersonal communications, organizational and written/verbal communication skills Demonstrate ability to learn quickly and adapt to changing demands Examples of being self-motivated and able to work independently Hands on experience with commercially available technology such as Microsoft excel, word, etc.
Demonstrate Strong analytical, problem solving and interpersonal skills required Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, etc.
technology and applications (Rockwell or comparable platforms) Preferred Qualifications and Requirements:
+3yrs Hands on experience working in an industrial manufacturing environment Exposure to industrial Lockout Tag out standards and best practices Exposure to industrial Arch Flash standards and best practices Travel RequirementsFlexibility for travel 75% - 90% is required and within Oklahoma and Texas panhandleWorking Conditions and Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Environment Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold Occasionally - up to 20% Exposed to bio hazardous conditions None Exposed to toxic or caustic chemicals which mandate attention to safety considerations None Exposed to electrical hazards; risk of electrical shock None Handles or works with potentially dangerous equipment None Travels to offsite locations Occasionally - up to 20% Physical Demands Sit:
Must be able to remain in a stationary position Constantly - at least 51% Walk:
Must be able to move about inside/outside office or work location Frequently - 21% to 50% Use hands to finger, handle or feel:
Operates a computer and other office machinery Constantly - at least 51% Stoop, kneel, crouch, or crawl:
Must be able to position ones self to maintain computers in the lab, including under desks and in the server closet Occasionally - up to 20% Climb or balance:
Must be able to ascend/descend on a ladder Occasionally - up to 20% Talk, hear, taste, smell:
Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions Constantly - at least 51% Weight and Force Up to 10 pounds Occasionally - up to 20% Up to 25 pounds None Up to 50 pounds None Up to 100 pounds None More than 100 pounds None Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer.
All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
Our Benefits Include:
Medical, Dental, and Vision Insurance Life Insurance Short-Term and Long-Term Disability Insurance 401K with Employer Match Paid vacation and sick time Paid company holidays plus flexible personal days per year Tuition Reimbursement Health & Wellness Programs Flexible Spending Accounts HSA Accounts Commuter Transit Benefits Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs Professional Training & Development Programs Career Advancement Opportunities - We like to promote from within! Field Service Technician143229 Oklahoma City Rexel Automation Branch Support Staff Automation/Energy Solutions Rexel USA is a VEVRAA federal contractor and an EEO/AA employer.
(Females/Minorities/Protected Veterans/Individuals with a Disability)We are committed to creating a diverse and inclusive workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work.
If you encounter difficulty using our online application system due to disability and would like to request reasonable accommodation, email email protected or call (888) 739-3547 Recommended Skills Analytical Communication Computing Platforms Curiosity Customer Demand Planning Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
$65K - $85KDescription of the role:
At Rexel, we are helping our customers manage automation lifecycles, workforce skills gaps, and support needs thru creative services and solutions that help our customers stay productive.
Manufacturing is working through incredible changes and we provide the insight and support of navigating those changes.
If you are a motivated self-starter and have a passion for industrial automation and relationship building this is an exciting opportunity to do both.
The Industrial Field Service Engineer is responsible for providing on-site services that support process and discrete manufactures operations.
Specifically, services related to evaluating a customer's installed Rockwell Automation hardware, software, and networked equipment.
Supporting customer needs around those systems that include troubleshooting and modernizing outdated systems.
You will provide support for customers in various ways including programming, drive startups, improving system reliability, and troubleshooting emergency issues.
Supporting products that are deployed or designed in Rockwell software platforms such as RsLogix 5, 500, 5000, Stuido 5000, or FactoryTalk applications.
Position
Summary:
Technical Execute documented procedures on-site at customer facilities.
Perform onsite collection of current install base through site walk through and use of data collection tools in industrial manufacturing environment.
Demonstrate core competency around troubleshooting Rockwell Automation products and associated manufacturing technology Ability to read prints and documentation regarding a machine or process Ability to manage time between jobs and while on the job during a project or other engagement Ability to gather data for future projects that management can use to create a scope document for proposal Role Responsibilities Role Responsibilities Ability to drive utilization to target goals set by management Ability to work with sales on multiple customer engagements Communicate needs and issues with management to avoid problems before they arise Manage time in such a way that scheduling issues do not arise Ability to responds promptly to requests for support Ability to learn on the job and always be improving skills and abilities Work positively in a team based environment that is in continuous movement The information contained in this job description is intended to describe the essential job functions required of those assigned to this job.
It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job.
Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.
The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
Commercial Act as representative of Rexel while performing services on mission critical customer equipment and applications.
Develop Relationships with key customer stakeholders.
Present findings to technical and non-technical audiences.
Articulate the value of services offerings to customers during the lifecycle of the engagement Work with customers to determine customer problems, needs and goals thereby identifying opportunities for product and services that may be outside of the scope of your original engagement.
Document work activities in appropriate, professional report format Assist in the clarification and resolution of customer issues Minimum Qualifications and Requirements:
Associate of Science Degree in Engineering or Technology, or equivalent technological training (e.
g.
technological training received while serving in the military, or equivalent industry training).
Or Bachelor's Degree in Electrical Engineering, Industrial Engineering, Computer Science or Information Technology or related technology driven degree.
Understanding of safe work practices in an industrial environment including but not limited to utilization personal protective equipment as required.
Demonstrate strong interpersonal communications, organizational and written/verbal communication skills Demonstrate ability to learn quickly and adapt to changing demands Examples of being self-motivated and able to work independently Hands on experience with commercially available technology such as Microsoft excel, word, etc.
Demonstrate Strong analytical, problem solving and interpersonal skills required Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, etc.
technology and applications (Rockwell or comparable platforms) Preferred Qualifications and Requirements:
+3yrs Hands on experience working in an industrial manufacturing environment Exposure to industrial Lockout Tag out standards and best practices Exposure to industrial Arch Flash standards and best practices Travel RequirementsFlexibility for travel 75% - 90% is required and within Oklahoma and Texas panhandleWorking Conditions and Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Environment Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold Occasionally - up to 20% Exposed to bio hazardous conditions None Exposed to toxic or caustic chemicals which mandate attention to safety considerations None Exposed to electrical hazards; risk of electrical shock None Handles or works with potentially dangerous equipment None Travels to offsite locations Occasionally - up to 20% Physical Demands Sit:
Must be able to remain in a stationary position Constantly - at least 51% Walk:
Must be able to move about inside/outside office or work location Frequently - 21% to 50% Use hands to finger, handle or feel:
Operates a computer and other office machinery Constantly - at least 51% Stoop, kneel, crouch, or crawl:
Must be able to position ones self to maintain computers in the lab, including under desks and in the server closet Occasionally - up to 20% Climb or balance:
Must be able to ascend/descend on a ladder Occasionally - up to 20% Talk, hear, taste, smell:
Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions Constantly - at least 51% Weight and Force Up to 10 pounds Occasionally - up to 20% Up to 25 pounds None Up to 50 pounds None Up to 100 pounds None More than 100 pounds None Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer.
All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
Our Benefits Include:
Medical, Dental, and Vision Insurance Life Insurance Short-Term and Long-Term Disability Insurance 401K with Employer Match Paid vacation and sick time Paid company holidays plus flexible personal days per year Tuition Reimbursement Health & Wellness Programs Flexible Spending Accounts HSA Accounts Commuter Transit Benefits Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs Professional Training & Development Programs Career Advancement Opportunities - We like to promote from within! Field Service Technician143229 Oklahoma City Rexel Automation Branch Support Staff Automation/Energy Solutions Rexel USA is a VEVRAA federal contractor and an EEO/AA employer.
(Females/Minorities/Protected Veterans/Individuals with a Disability)We are committed to creating a diverse and inclusive workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work.
If you encounter difficulty using our online application system due to disability and would like to request reasonable accommodation, email email protected or call (888) 739-3547 Recommended Skills Analytical Communication Computing Platforms Curiosity Customer Demand Planning Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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