Electronic Banking Manager
Oklahoma City, OK Oklahoma City, OK Full-time Full-time Estimated:
$67.
8K - $85.
8K a year Estimated:
$67.
8K - $85.
8K a year The Electronic Banking Manager role is a working managerial position responsible for performing day-to-day Electronic Banking Department responsibilities while also supervising designated staff.
Operational tasks include managing ATMs, online and mobile banking services, debit/credit card programs, electronic payment functions, and other electronic services as well as fraud prevention and mitigation.
Supervisory responsibilities include interviewing, hiring, training, coaching, performance evaluation, scheduling, approving timecards and time off requests, assisting with elevated problem resolution, coordination of job duties, and ensuring efficient and productive workflow and processes.
Assists Electronic Banking colleagues by providing training, coaching, motivation, and assistance with questions or problems.
Manages escalated issues.
Must keep the Director of Electronic Banking informed of project status, individual colleague performance, staffing concerns, goal attainment, and departmental issues of concern.
PRIMARY DUTIES/
Responsibilities:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Operational Responsibilities Provides prompt, efficient, and accurate service to Bank personnel with requests, inquiries, or problems concerning Electronic Banking services.
Supports Electronic Banking colleagues on escalated client and system issues to ensure proper problem resolution.
Escalate any deficiencies or issues relating to electronic banking service.
Manages day-to-day fraud systems and oversight for Electronic Banking products.
Serves as project manager responsible for testing and implementing assigned systems during rollouts, upgrades, and process changes.
Attends applicable vendor conferences and participates in calls to discuss service issues.
As processes change, ensures departmental desk procedures are updated, reviewed, and approved in a timely manner.
Tracks and prepares various monthly/quarterly management reports from assigned core or complimentary systems.
Serves as a subject matter expert and primary support for various software applications.
Makes recommendations for process improvements with the goal of streamlining processes and improving productivity.
Develops strong working relationships with others at the Bank.
Handles confidential information in a professional manner and in accordance with the Bank's privacy policies.
When issues arise, actively seeks possible alternative solutions and is ready to make recommendations to the Director of Electronic Banking.
Keeps Director of Electronic Banking informed of all problems and resolutions.
Performs other relevant duties as assigned.
Regular and reliable attendance at work is an essential function of the job.
Supervisory Responsibilities Exemplifies, by leading by example, and holds staff accountable for meeting or exceeding the Bank's Mission, Vision, Core Values, and Golden Rules of Service.
Solidifies a culture that exceeds expectations.
Supervises designated Electronic Banking staff, ensuring each colleague has knowledge and a clear understanding of their job responsibilities and assignments; Bank products, services, policies, and procedures; and regulatory banking requirements.
In consultation with the Director of Electronic Banking, supervisory responsibilities include interviewing, hiring, clearly communicating performance expectations, training, coaching for performance improvement, conducting performance evaluations, as well as scheduling, monitoring/approving timesheets, managing attendance and overtime, and promoting career development.
As necessary, issues performance improvement plans and disciplinary actions in keeping with Bank policies and procedures and after consultation with the Director of Electronic Banking and Human Resources.
Assists the Director of Electronic Banking in setting individual and team goals, communicating expectations, and tracking milestone progress.
Conducts regular one-on-one and team meetings, provides on-going performance coaching, and promotes an environment where direct reports feel comfortable asking questions, sharing opinions, and providing regular feedback.
Demonstrates a servant-style leadership that is highly professional and compassionate.
Creates a caring place to work that attracts, grows, and retains the right people.
Must be positive and constructive while providing direction and fostering personal accountability and a strong work ethic.
Ensures Electronic Banking staff receive cross-training to cover one another's job duties for business continuity purposes.
Monitors department workflow and ensures timeliness of task completions.
Augments tasks as necessary in a back-up capacity.
EXPERIENCE REQUIREMENTS:
5
years of financial services experience, which must include 2
years of operational or payments experience.
1
years of experience supervising staff.
EDUCATION REQUIREMENTS:
High School Diploma required.
Bachelor's Degree preferred.
OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS):
Excellent supervisory skills, with proven ability to coach, mentor and motivate employees and handle sensitive employee concerns in a positive and effective manner.
Motivated to learn and assume greater responsibilities.
Must possess a teachable spirit that is flexible and open to direct coaching and feedback.
Exhibits a strong drive toward continuous self-development and learning.
Excellent interpersonal skills, enabling the individual to represent oneself and the bank in a positive, friendly, and professional manner.
Effective communication skills, both verbally and written.
Strong organizational skills that enable multiple tasks and meet stringent deadlines.
Ability to stay calm and professional under pressure and to calm team members and/or clients when the situation warrants it.
Independent decision making with defined guidelines.
Ability to generate and maintain strong team morale.
Proficient PC (Microsoft Office, Word, Excel) and Internet Navigation Skills ADDITIONAL INFORMATION SUPERVISORY RESPONSIBILITY:
Yes PHYSICAL REQUIREMENTS:
While performing the duties of this Job, the employee is required to work in a normal office environment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$67.
8K - $85.
8K a year Estimated:
$67.
8K - $85.
8K a year The Electronic Banking Manager role is a working managerial position responsible for performing day-to-day Electronic Banking Department responsibilities while also supervising designated staff.
Operational tasks include managing ATMs, online and mobile banking services, debit/credit card programs, electronic payment functions, and other electronic services as well as fraud prevention and mitigation.
Supervisory responsibilities include interviewing, hiring, training, coaching, performance evaluation, scheduling, approving timecards and time off requests, assisting with elevated problem resolution, coordination of job duties, and ensuring efficient and productive workflow and processes.
Assists Electronic Banking colleagues by providing training, coaching, motivation, and assistance with questions or problems.
Manages escalated issues.
Must keep the Director of Electronic Banking informed of project status, individual colleague performance, staffing concerns, goal attainment, and departmental issues of concern.
PRIMARY DUTIES/
Responsibilities:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Operational Responsibilities Provides prompt, efficient, and accurate service to Bank personnel with requests, inquiries, or problems concerning Electronic Banking services.
Supports Electronic Banking colleagues on escalated client and system issues to ensure proper problem resolution.
Escalate any deficiencies or issues relating to electronic banking service.
Manages day-to-day fraud systems and oversight for Electronic Banking products.
Serves as project manager responsible for testing and implementing assigned systems during rollouts, upgrades, and process changes.
Attends applicable vendor conferences and participates in calls to discuss service issues.
As processes change, ensures departmental desk procedures are updated, reviewed, and approved in a timely manner.
Tracks and prepares various monthly/quarterly management reports from assigned core or complimentary systems.
Serves as a subject matter expert and primary support for various software applications.
Makes recommendations for process improvements with the goal of streamlining processes and improving productivity.
Develops strong working relationships with others at the Bank.
Handles confidential information in a professional manner and in accordance with the Bank's privacy policies.
When issues arise, actively seeks possible alternative solutions and is ready to make recommendations to the Director of Electronic Banking.
Keeps Director of Electronic Banking informed of all problems and resolutions.
Performs other relevant duties as assigned.
Regular and reliable attendance at work is an essential function of the job.
Supervisory Responsibilities Exemplifies, by leading by example, and holds staff accountable for meeting or exceeding the Bank's Mission, Vision, Core Values, and Golden Rules of Service.
Solidifies a culture that exceeds expectations.
Supervises designated Electronic Banking staff, ensuring each colleague has knowledge and a clear understanding of their job responsibilities and assignments; Bank products, services, policies, and procedures; and regulatory banking requirements.
In consultation with the Director of Electronic Banking, supervisory responsibilities include interviewing, hiring, clearly communicating performance expectations, training, coaching for performance improvement, conducting performance evaluations, as well as scheduling, monitoring/approving timesheets, managing attendance and overtime, and promoting career development.
As necessary, issues performance improvement plans and disciplinary actions in keeping with Bank policies and procedures and after consultation with the Director of Electronic Banking and Human Resources.
Assists the Director of Electronic Banking in setting individual and team goals, communicating expectations, and tracking milestone progress.
Conducts regular one-on-one and team meetings, provides on-going performance coaching, and promotes an environment where direct reports feel comfortable asking questions, sharing opinions, and providing regular feedback.
Demonstrates a servant-style leadership that is highly professional and compassionate.
Creates a caring place to work that attracts, grows, and retains the right people.
Must be positive and constructive while providing direction and fostering personal accountability and a strong work ethic.
Ensures Electronic Banking staff receive cross-training to cover one another's job duties for business continuity purposes.
Monitors department workflow and ensures timeliness of task completions.
Augments tasks as necessary in a back-up capacity.
EXPERIENCE REQUIREMENTS:
5
years of financial services experience, which must include 2
years of operational or payments experience.
1
years of experience supervising staff.
EDUCATION REQUIREMENTS:
High School Diploma required.
Bachelor's Degree preferred.
OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS):
Excellent supervisory skills, with proven ability to coach, mentor and motivate employees and handle sensitive employee concerns in a positive and effective manner.
Motivated to learn and assume greater responsibilities.
Must possess a teachable spirit that is flexible and open to direct coaching and feedback.
Exhibits a strong drive toward continuous self-development and learning.
Excellent interpersonal skills, enabling the individual to represent oneself and the bank in a positive, friendly, and professional manner.
Effective communication skills, both verbally and written.
Strong organizational skills that enable multiple tasks and meet stringent deadlines.
Ability to stay calm and professional under pressure and to calm team members and/or clients when the situation warrants it.
Independent decision making with defined guidelines.
Ability to generate and maintain strong team morale.
Proficient PC (Microsoft Office, Word, Excel) and Internet Navigation Skills ADDITIONAL INFORMATION SUPERVISORY RESPONSIBILITY:
Yes PHYSICAL REQUIREMENTS:
While performing the duties of this Job, the employee is required to work in a normal office environment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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